At Aurelianest, we carefully prepare each order so that your jewelry can begin its journey securely and with the correct order information. This Shipping Policy explains how order processing, shipping, tracking, customs, delivery issues, and address responsibilities are handled.
By placing an order through aurelianest.shop, you acknowledge the shipping terms described below.
1. Order Processing
After your order is placed, it enters our order preparation process. During this stage, we review the order details, selected product options, shipping information, and fulfillment requirements before the parcel is handed to the shipping carrier.
Processing time is separate from carrier transit time. During periods of increased demand, promotional events, holidays, or unusually high order volume, preparation may require additional time.
If an item requires additional inspection or preparation before shipment, dispatch may also take longer than usual. We appreciate your patience while we work to ensure the correct item is prepared for delivery.
2. Shipping Destinations
Aurelianest may ship to multiple domestic and international destinations where supported by our checkout and shipping partners. Available shipping destinations and services are determined by the address entered during checkout.
If a destination cannot be served, the checkout system may prevent completion of the order or our team may contact you if a shipment issue becomes apparent after purchase.
3. Shipping Rates
Shipping charges, when applicable, are displayed during checkout before payment is completed. Rates may vary depending on destination, parcel size, order value, available carrier service, and other fulfillment factors.
The amount displayed at checkout is the shipping charge collected by Aurelianest for the selected shipping service. Import duties, local taxes, customs charges, or destination-country handling fees may be separate and are discussed below.
4. Estimated Delivery Time
Any delivery estimate shown at checkout or provided after dispatch is an estimate rather than a guaranteed arrival date unless explicitly stated otherwise.
Carrier transit times may be affected by weather, flight schedules, local delivery capacity, customs inspections, public holidays, seasonal congestion, security checks, regional disruptions, or other circumstances outside the direct control of Aurelianest.
For time-sensitive purchases, we recommend ordering as early as possible rather than relying on the latest estimated arrival date.
5. Tracking Information
Where tracking is available, shipment information may be sent using the email address or contact details provided during checkout.
Please note that tracking information does not always update immediately after a shipping label is created. The first visible scan may appear only after carrier pickup, entry into a sorting facility, or processing by a logistics partner.
International shipments may also show temporary periods without new scans while parcels move between countries, customs facilities, airline networks, or local delivery partners.
6. Customs, Duties & Import Taxes
International orders may be subject to import duties, VAT, customs charges, brokerage fees, or other taxes imposed by the destination country or local authority.
These charges are determined independently by customs agencies and are generally outside the control of Aurelianest. Unless specifically stated at checkout, customers are responsible for any duties, taxes, customs clearance charges, or import-related fees assessed after the parcel reaches the destination country.
We recommend reviewing your local import rules before placing an international order, especially for higher-value purchases.
7. Correct Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review the recipient name, street address, apartment or unit number, city, state or province, postal code, and country before submitting the order.
If you discover an address error after ordering, contact us immediately at sales@aurelianest.shop. We will attempt to update the information if the order has not yet entered a stage where changes are no longer possible.
Once a parcel has been dispatched, address changes or carrier redirects may not be possible. Aurelianest cannot guarantee recovery or redelivery of a package sent to an incorrect address provided by the customer.
8. Failed Delivery & Returned Parcels
A parcel may be returned to sender if delivery cannot be completed because of an incorrect address, missing apartment number, repeated failed delivery attempts, refusal of the parcel, unpaid customs charges, or failure to collect the package from a carrier pickup point.
If a parcel is returned to us, please contact our team so we can review the shipment status and available options. Additional shipping charges may apply if reshipment is requested.
9. Delayed Shipments
Occasional carrier delays can occur even after a parcel has been dispatched. Delays may result from severe weather, customs inspections, holiday congestion, regional delivery disruptions, transportation issues, flight cancellations, or other carrier-related circumstances.
If your tracking has not updated for a period of time, this does not automatically indicate that the shipment is lost. Parcels can continue moving through logistics networks without each step appearing immediately in online tracking.
If you believe your shipment is experiencing an unusually long delay, email sales@aurelianest.shop with your order number so our team can review the information available to us.
10. Lost Packages
If tracking indicates an unusual delay or a parcel appears to be missing, please contact us. Depending on the carrier and shipping service, additional investigation may be required before a shipment can be officially treated as lost.
Carrier investigations can require time because logistics providers may need to confirm sorting records, delivery scans, local depot information, and transportation history.
We will review eligible cases based on the order details, tracking history, destination, and carrier information available at the time of the request.
11. Packages Marked as Delivered
If tracking shows that your order has been delivered but you cannot locate the parcel, please first check around the delivery area, mailbox, building reception, parcel locker, household members, neighbors, and any safe location where the carrier may have left the package.
We also recommend contacting the local carrier office because they may have access to delivery scan details that are not visible in standard online tracking.
If you still cannot locate the shipment, contact us with your order number and relevant tracking information so we can review the case.
12. Damaged Parcels
If your order arrives with visible shipping damage, please contact us as soon as reasonably possible. To help us evaluate the issue, include clear photographs of the product, shipping packaging, external damage, shipping label, and any affected parts of the jewelry.
Please keep the original packaging until the issue has been reviewed, as the carrier or our support team may require packaging evidence when assessing a transit-related claim.
13. Multiple-Item Orders
Orders containing multiple products are generally prepared together where practical. However, depending on availability, fulfillment requirements, parcel restrictions, or logistics arrangements, an order may occasionally arrive in more than one shipment.
If separate tracking numbers are issued, please review each tracking record individually before contacting support regarding a missing item.
14. Delivery During Holidays & Peak Seasons
Major holidays, promotional events, and peak shopping seasons can create higher-than-normal shipping volumes. During these periods, both order processing and carrier transit may take longer than typical.
Customers purchasing jewelry for birthdays, anniversaries, holidays, travel, or other important dates should place orders well in advance whenever possible.
15. Changes After Dispatch
Once a parcel has been transferred to a carrier, Aurelianest may have limited ability to modify the shipment. Requests for address changes, delivery holds, redirects, or delivery instructions may be subject to carrier policies and are not guaranteed.
Where carrier tools allow customer-controlled delivery preferences, customers may be able to make adjustments directly with the shipping provider.
16. Shipping Responsibility
Aurelianest is responsible for preparing and dispatching orders using the shipping details provided by the customer. After carrier handoff, transportation and final delivery are performed by third-party logistics providers.
We will make reasonable efforts to assist with shipping questions and eligible delivery issues, but carrier operations, customs procedures, local delivery decisions, and destination-country regulations remain outside our direct control.
Need Help With Your Shipment?
If you have a question about your order status, tracking, delivery, shipping address, or an apparent delivery issue, please contact us and include your order number whenever possible.
Email: sales@aurelianest.shop
Website: aurelianest.shop
We recommend keeping your order confirmation and tracking information until delivery has been completed successfully.
