Whether you have a question before purchasing, need assistance with an existing order, want more information about a material, or need help after delivery, our support team is here to help.
Send Us a Message
Complete the form below with as much relevant information as possible. Providing clear details helps our team understand your request and respond more effectively.
How We Can Help
Our customer care team can assist with questions throughout your shopping journey—from understanding a product before purchase to resolving a delivery or after-sales concern.
Before You Order
Questions about jewelry materials, finishes, styling, product details, availability, or choosing between different designs.
Order Changes
If you need to request a change to order information, contact us as early as possible before fulfillment progresses.
Shipping Help
Assistance with tracking, delayed scans, delivery concerns, international shipping, address questions, and carrier updates.
After Delivery
Support for damaged items, incorrect products, returns, refunds, jewelry care questions, and other post-purchase concerns.
Helpful Information to Include
The more context you provide, the easier it is for our team to review your request without unnecessary back-and-forth communication.
- Your order number for any existing purchase.
- The product name or item you are asking about.
- The email address used during checkout.
- A clear description of the question or issue.
- Tracking details if your question concerns delivery.
- Photographs of the product and packaging when reporting damage or an incorrect item.
- Any relevant dates, such as the date an order was placed or delivered.
Product & Material Questions
Our collection includes pieces featuring 925 sterling silver, gold-tone details, copper elements, turquoise, spinel, and other materials depending on the design. If you are unsure about a specific product, reference the exact product name when contacting us.
