Information We Collect

We may collect personal information that you provide directly to us when you place an order, create or use an account, subscribe to communications, contact customer support, or interact with our website.

• Name, email address, telephone number, billing address, and shipping address.
• Order history, products purchased, returns, refunds, and customer service records.
• Payment-related information processed through third-party payment providers.
• Messages, inquiries, feedback, and other communications you send to us.

Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically through cookies, server logs, pixels, analytics tools, or similar technologies.

This may include IP address, browser type, operating system, device type, referring page, pages viewed, interactions with website features, approximate location derived from technical data, and the date and time of access.

How We Use Personal Information

We may use personal information to operate our store, fulfill purchases, provide customer service, communicate with customers, detect fraud, and improve the shopping experience.

• Process and confirm orders.
• Arrange shipping and delivery.
• Respond to support requests.
• Manage returns, refunds, and order-related concerns.
• Improve products, website content, and store performance.
• Maintain security and prevent fraudulent activity.

Shopify & Store Infrastructure

Our online store is hosted through Shopify. Shopify provides the e-commerce platform and technical infrastructure that enables us to offer products and process customer transactions.

Information submitted through the store may therefore be processed through Shopify systems in accordance with Shopify's own privacy practices and contractual obligations.

Payment Information

Payment details are generally processed by Shopify Payments, card networks, digital wallet providers, or other authorized payment processors available at checkout.

Aurelianest does not necessarily receive or store complete payment card credentials. Payment providers may process such information directly in accordance with their own security and privacy standards.

Shipping & Fulfillment Partners

We may share necessary order information with carriers, logistics providers, fulfillment partners, customs agencies, and delivery services in order to prepare, transport, clear, and deliver your order.

The information shared is generally limited to what is reasonably required to complete the relevant service.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support core store functionality, remember preferences, understand website usage, measure performance, support marketing, and improve the shopping experience.

Some cookies may be essential to the operation of checkout and account functions, while others may support analytics or advertising depending on the services enabled on the website.

Analytics & Performance

We may use analytics services to understand how customers use our website, which pages are most visited, how visitors navigate the store, and where improvements may be needed.

Analytics providers may collect device, browser, network, and interaction data in accordance with their own privacy practices.

Marketing Communications

If you choose to subscribe to marketing communications, we may use your email address or other contact details to send product news, collection updates, promotional information, or store announcements.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications. Transactional messages relating to orders may still be sent where necessary.

How We Share Information

We do not disclose personal information simply for unrelated purposes. Information may be shared where reasonably necessary with service providers that help operate our store.

These may include Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics services, cloud hosting providers, customer-support platforms, and professional advisers.

Legal Requirements

We may disclose personal information where required by law, regulation, court order, legal process, tax requirement, law-enforcement request, or where reasonably necessary to protect the rights, safety, property, or security of Aurelianest, our customers, or others.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, accounting, customer service, dispute resolution, fraud prevention, and compliance with legal obligations.

Retention periods may differ depending on the type of information and the applicable legal or operational requirement.

Security

We use commercially reasonable measures and rely on trusted service providers to help protect customer information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Customers should protect account passwords, devices, and payment credentials and contact us if they believe their information may have been misused.

International Data Processing

Because Shopify, payment providers, logistics companies, and other service providers may operate internationally, personal information may be processed or stored in countries other than the country in which you live.

Where required, appropriate legal mechanisms may be used to support international transfers of personal information.

Children's Privacy

Our store is not intended to knowingly collect personal information from children where such collection would violate applicable law. If you believe a child has provided personal information to us without appropriate authorization, please contact us.

Your Privacy Rights

Depending on your country or region, you may have rights concerning your personal information, including the right to request access, correction, deletion, portability, restriction, or objection to certain processing.

These rights may be subject to legal limitations, identity verification, record-retention requirements, and other applicable exceptions.

California & Other Regional Rights

Residents of certain jurisdictions may have additional rights under regional privacy laws. Where such laws apply, we will respond to eligible requests in accordance with the legal requirements applicable to the request.

Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Aurelianest is not responsible for how independent third parties collect or use information outside our website.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our store, services, technology, business practices, legal obligations, or privacy requirements.

Updated versions will be published on this page. We encourage visitors to review the policy periodically.

Questions or Requests

If you have a privacy question or wish to submit a request relating to your personal information, please contact us using the email address below.

We may need to verify your identity before completing certain privacy requests in order to protect customer information from unauthorized access.