Frequently Asked Questions

Materials vary by design. Many pieces in our collection feature 925 sterling silver combined with 18K or 22K gold-tone detailing. Selected designs may also include copper components, turquoise, spinel, decorative stones, or mixed-material elements. Please refer to the individual product page for the most accurate material information for a specific design.

No. Unless a product page specifically states otherwise, references to 18K or 22K gold describe the gold-tone or gold-finished decorative elements used in the design. Many pieces combine sterling silver or other base materials with gold-colored detailing to create contrast, texture, and a vintage layered appearance.

925 sterling silver is an alloy containing 92.5% silver. It is widely used in jewelry because it offers the visual character of silver while providing better durability than very soft pure silver. Natural oxidation can occur over time and is not necessarily a defect.

Sterling silver can naturally oxidize when exposed to air, humidity, sweat, cosmetics, or certain chemicals. This may create a darker patina over time. Many customers appreciate this effect on vintage-inspired jewelry, while others prefer to maintain a brighter finish using a soft jewelry polishing cloth.

No. Natural and semi-natural stone materials may vary in tone, pattern, veining, texture, or surface markings. This is especially relevant to turquoise and other naturally patterned materials. These variations make each piece visually individual and should not be considered manufacturing defects.

Small differences can occur because of natural stone variation, hand-finishing, photography lighting, screen settings, and the characteristics of mixed-metal surfaces. We aim to represent each product as accurately as possible while preserving the individuality of each design.

The feel depends on the design. Slim rings and smaller charms generally feel lighter, while sculptural pendants and larger serpent-inspired pieces may feel more substantial. Product proportions and construction are designed to support the visual character of each collection.

Many designs can be worn regularly, but jewelry longevity depends strongly on care. We recommend removing jewelry before swimming, showering, exercising, sleeping, or performing heavy manual work. Avoid direct contact with perfume, cosmetics, lotions, cleaning products, and harsh chemicals.

Select your preferred item and any available product options, then add the product to your cart and proceed through Shopify checkout. Please review your contact information, shipping details, and selected options carefully before completing payment.

If you need to request a change, contact us as soon as possible at sales@aurelianest.shop. We will review the order status and determine whether a change can still be made. Once an order has entered fulfillment or has been handed to a shipping carrier, changes may no longer be possible.

Please contact us promptly if you need to request a cancellation. Cancellation eligibility depends on the current fulfillment status of the order. Orders that have already been processed, packed, or dispatched may not be eligible for cancellation.

Available payment methods are displayed during Shopify checkout and can vary by country, currency, device, and payment provider. Please use the payment options shown directly at checkout for the most accurate and current information.

After a successful order, Shopify normally sends confirmation using the contact information provided at checkout. Please review the confirmation carefully and contact us if you notice an incorrect shipping address, product option, or other important detail.

Email sales@aurelianest.shop as soon as possible. If the order has not yet been dispatched, we may be able to update the address. Once the parcel has been transferred to the carrier, we cannot guarantee that an address change or redirect will be possible.

Once your order has been fulfilled, shipping or tracking information may be sent through the contact details provided at checkout. Tracking availability depends on the shipping service and destination.

Tracking systems may take time to display the first scan or subsequent movement. Delays can occur between carrier collection, sorting facilities, customs processing, and local delivery networks. A short period without visible tracking movement does not necessarily mean the parcel has stopped moving.

International orders may be subject to duties, taxes, VAT, customs fees, or handling charges imposed by the destination country. These fees are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated during checkout.

Please review the latest tracking information first. If there has been no meaningful update for an extended period, contact us at sales@aurelianest.shop with your order number so we can help review the shipment information available to us.

Please contact us as soon as possible and include your order number, a clear description of the issue, photographs of the product, and photographs of the outer packaging if relevant. This information helps us assess what happened and determine the appropriate next step.

Please refer to the Aurelianest Shipping Policy for more detailed information regarding order processing, shipment tracking, delivery estimates, customs, address issues, carrier delays, and delivery responsibilities.