1. Return Eligibility

Eligible items may be considered for return when they are unused, unworn, undamaged, and returned in their original condition with any packaging, accessories, tags, or included materials still intact.

Jewelry that shows signs of wear, alteration, misuse, damage after delivery, chemical exposure, or improper storage may not qualify for return or refund.

Because jewelry is a personal-use product, certain items may be subject to additional return restrictions for hygiene, customization, or product-condition reasons.

2. Requesting a Return

Before sending any item back, contact us at sales@aurelianest.shop with your order number and a clear explanation of your request.

Please do not return an item without first receiving return instructions from our support team. Unauthorized returns may be delayed, misdirected, or difficult to identify.

3. Non-Returnable or Restricted Items

Some items may not be eligible for return, including products that have been worn, modified, damaged after delivery, or returned without original components.

• Items showing visible wear, scratches, contamination, or damage caused after receipt.
• Products altered, repaired, resized, or modified by the customer or a third party.
• Items returned without necessary identifying information.
• Products specifically identified as final sale or non-returnable.
• Customized or specially produced items where applicable.

4. Natural Materials & Handmade Characteristics

Some Aurelianest pieces include turquoise, spinel, stone elements, mixed metals, textured surfaces, or hand-finished details. Natural and artistic variation can include differences in color, veining, surface texture, pattern, oxidation, and finish.

These characteristics may be inherent to the material or design and are not automatically considered defects.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from the item ordered, contact us as soon as possible.

Please include your order number, a description of the issue, and clear photographs showing the product, affected area, packaging, and shipping label where relevant.

We may request additional information before approving a replacement, refund, partial refund, or other resolution.

6. Refund Review

Once an eligible return or claim has been received and reviewed, we will determine the appropriate resolution based on the circumstances of the case.

Approved refunds are generally returned to the original payment method used at checkout unless another method is required or agreed upon.

Payment-provider processing times may vary, and funds may not appear immediately after a refund has been issued.

7. Partial Refunds

In some cases, a partial refund may be considered instead of a full refund. This may apply where an item has a minor issue that does not prevent normal use, where part of an order is affected, or where another mutually acceptable resolution is appropriate.

8. Return Shipping

Unless otherwise agreed in writing, return shipping costs may be the responsibility of the customer for discretionary returns.

If a return is approved because we sent an incorrect item or because a confirmed issue is attributable to fulfillment, we will provide instructions based on the circumstances of the case.

We recommend using a trackable return method where possible, as Aurelianest cannot confirm receipt of a return that does not reach the designated return destination.

9. Original Shipping Charges

Original shipping charges may be non-refundable unless the refund results from a confirmed fulfillment error or another circumstance where refunding those charges is required.

Express, upgraded, priority, or special shipping charges may also be non-refundable once the relevant shipping service has been used.

10. Refused or Unclaimed Packages

If a parcel is refused, left unclaimed, or returned because of unpaid customs charges, repeated failed delivery attempts, an incorrect address, or failure to collect the shipment, any refund will be reviewed after the package is returned and assessed.

Shipping, return transportation, customs, or carrier-related costs may be deducted where permitted.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will review whether cancellation is still possible based on the fulfillment stage.

Once an order has been prepared, packed, transferred to a carrier, or otherwise entered a non-reversible fulfillment stage, cancellation may no longer be available.

12. Refund Timing

Approved refunds are submitted through the relevant payment system after review. The time required for funds to appear depends on the card issuer, bank, payment processor, currency, and local banking network.

Once we have issued a refund, we cannot control how quickly a financial institution posts the funds to your account.

13. Exchanges

Where exchanges are available, they depend on inventory, product condition, and the nature of the request. In some cases, returning an eligible item and placing a new order may be the most practical solution.

14. Consumer Rights

Nothing in this policy is intended to remove or reduce any mandatory consumer right that applies under the laws of your jurisdiction.

Where local consumer-protection law provides rights that cannot be waived, those rights remain in effect.